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If you encounter any problems before or after sales, please contact us

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Frequently Asked Questions
Customer service : Monday to Sunday 9:00-22:00

If you have any questions, please feel free to contact our customer service center, and we will be dedicated to serving you

1. How do I know I have purchased an authentic TOMU design from an authorized website?
When you choose TOMU, you're investing in original modern design made with exceptional quality and craftsmanship. To guarantee authenticity, we recommend purchasing directly from our official website, store on Amazon and Wayfair.

Not sure if you have purchased an authentic TOMU design and need help verifying a source? We're happy to help. Reach out to us, send us an email, or chat us.
2. How can I pay for my order?
For your convenience, we accept Visa, MasterCard, Discover, and American Express credit and debit cards.
3. When will I be charged for my order?
When your order is placed, the payment amount of your order is authorized and held by your financial institution. In the case of a debit card, the funds may be held by your bank until we send a request to charge your card. We will not charge your card until your order ships. All authorization holds will expire in accordance with the terms of your bank or financial institution.
4. How accurate are the colors shown for each product?
We make every effort to display as accurately as possible the colors of our products. However, we can't guarantee that your computer monitor's display of any color will be completely accurate. If you're in doubt, please order a fabric sample.
5. I need to purchase modular office furniture for my business. How do you handle this?
If you are looking to purchase larger quantities of office furniture that you can't find here, you can Reach out to us, send us an email, or chat us.
6. Do your products require assembly?
Most of our products need simple assembly. If your product requires assembly, you will see this information on the product page. We offer assembly vedios for your convenience.
7. Can I cancel or change an order?
For made-to-order product, cancelations can be submitted up until your order is in production. For In-stock orders, cancellations can be made up until 1-day prior to shipment.

To make any changes,  We're happy to help. Reach out to us, send us an email, or chat us.
8. My product is no longer covered under warranty, how do I get parts?
After the warranty period, you may always contact your TOMU advisor. We provide continuous functional support through paid replacement parts or professional repair services.

If you have any questions, please feel free to contact our customer service center, and we will be dedicated to serving you

Brand Service
1. One-to-One Concierge Service
A senior TOMU dedicated advisor is assigned to guide you through the entire cycle, from initial consultation to direct after-sales support. Your TOMU advisor is your primary point of contact for life.
2. Lifetime Support & 5-Year Warranty
TOMU Service Boundary Clarification: 
The following are considered inherent material characteristics or results of environmental factors and are not covered: 
TOMU Service Boundary Clarification:
The following are considered inherent material characteristics or results of environmental factors and are not covered: 
① Fine traces on aluminum surfaces from use; 
② Natural patina or texture evolution of premium leather; 
③ Material alterations due to exposure to non-standard conditions or corrosive chemicals.
1. One-to-One Concierge Service
A senior TOMU dedicated advisor is assigned to guide you through the entire cycle, from initial consultation to direct after-sales support. Your TOMU advisor is your primary point of contact for life.
2. Lifetime Support & 5-Year Warranty
TOMU Service Boundary Clarification: 
The following are considered inherent material characteristics or results of environmental factors and are not covered: 
TOMU Service Boundary Clarification:
The following are considered inherent material characteristics or results of environmental factors and are not covered: 
① Fine traces on aluminum surfaces from use; 
② Natural patina or texture evolution of premium leather; 
③ Material alterations due to exposure to non-standard conditions or corrosive chemicals.
3. Global Seamless Delivery
TOMU provide premium door-to-door international logistics, ensuring your product arrives securely and efficiently at your specified location worldwide.
4. 3D Visualization
A unique, encrypted TOMU Digital Profile is created for each custom piece. Utilize TOMU's 3D technology to preview the product in your actual space before purchase.
5. Global Emergency Service
Should any urgent operational issue arise, activate our TOMU 24/7 Global Hotline. We coordinate resources to provide a swift response to restore your product's functionality.
3. Global Seamless Delivery
TOMU provide premium door-to-door international logistics, ensuring your product arrives securely and efficiently at your specified location worldwide.
4. 3D Visualization
A unique, encrypted TOMU Digital Profile is created for each custom piece. Utilize TOMU's 3D technology to preview the product in your actual space before purchase.
5. Global Emergency Service
Should any urgent operational issue arise, activate our TOMU 24/7 Global Hotline. We coordinate resources to provide a swift response to restore your product's functionality.

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