Frequently Asked Questions
Customer service : Monday to Sunday 9:00-22:00
If you have any questions, please feel free to contact our customer service center, and we will be dedicated to serving you
1. How do I know I have purchased an authentic TOMU design from an authorized website?
When you choose TOMU, you're investing in original modern design made with exceptional quality and craftsmanship. To guarantee authenticity, we recommend purchasing directly from our official website, store on Amazon and Wayfair. Not sure if you have purchased an authentic TOMU design and need help verifying a source? We're happy to help. Reach out to us, send us an email, or chat us.
2. How can I pay for my order?
For your convenience, we accept Visa, MasterCard, Discover, and American Express credit and debit cards.
3. When will I be charged for my order?
When your order is placed, the payment amount of your order is authorized and held by your financial institution. In the case of a debit card, the funds may be held by your bank until we send a request to charge your card. We will not charge your card until your order ships. All authorization holds will expire in accordance with the terms of your bank or financial institution.
4. How accurate are the colors shown for each product?
We make every effort to display as accurately as possible the colors of our products. However, we can't guarantee that your computer monitor's display of any color will be completely accurate. If you're in doubt, please order a fabric sample.
5. I need to purchase modular office furniture for my business. How do you handle this?
If you are looking to purchase larger quantities of office furniture that you can't find here, you can Reach out to us, send us an email, or chat us.
6. Do your products require assembly?
Most of our products need simple assembly. If your product requires assembly, you will see this information on the product page. We offer assembly vedios for your convenience.
7. Can I cancel or change an order?
For made-to-order product, cancelations can be submitted up until your order is in production. For In-stock orders, cancellations can be made up until 1-day prior to shipment. To make any changes, We're happy to help. Reach out to us, send us an email, or chat us.
8. My product is no longer covered under warranty, how do I get parts?
After the warranty period, you may always contact your TOMU advisor. We provide continuous functional support through paid replacement parts or professional repair services.
If you have any questions, please feel free to contact our customer service center, and we will be dedicated to serving you